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Website & EliteLive

The policy: This privacy policy is for this website; [www.e-s-p.com & www.e-s-p.com/elitelive/] and served by [ESP Leisure Limited, Europa House, 1 Kimpton Link, Kimpton Road, Sutton, Surrey, SM3 9QP] and governs the privacy of its users who choose to use it. It explains how we comply with the GDPR (General Data Protection Regulation), the DPA (Data Protection Act) [pre GDPR enforcement] and the PECR (Privacy and Electronic Communications Regulations).

This policy will explain areas of this website that may affect user privacy and personal details, how we process, collect, manage and store those details and how user rights under the GDPR, DPA & PECR are adhered to. Additionally, it will explain the use of cookies or software, advertising or commercial sponsorship from third parties and the download of any documents, files or software made available to the user (if any) on this website. Further explanations may be provided for specific pages or features of this website in order to help the user understand how we, this website and its third parties (if any) interact with the user and the user’s computer / device in order to serve these to the user. Our contact information is provided if the user has any questions.

The DPA & GDPR May 2018

We and this website complies to the DPA (Data Protection Act 1998) and already complies to the GDPR (General Data Protection Regulation) which comes into effect from May 2018. We will update this policy accordingly after the completion of the UK’s exit from the European Union.

Collecting of Personal Information

Our objective is to collect and use your personal information only with your knowledge and consent and typically when the user makes a customer enquiry, registers for information or other services, request product information or submit a job application.

The type of personal information we collect may include, for example, your name and postal address, date of birth, telephone number, email address.

If the user chooses to provide us with personal information it will be used in support of the intended purposes stated at the time at which it was collected, and subject to any preferences indicated in advance by the user.

Use of Personal Information

We may use personal information for a number of purposes which include: processing orders, quotes, account administration, delivering any services, products or information requested by the user, responding to complaints or account enquiries, administering debt recoveries.

We may contact the user with information about new developments, products, training, services and special offers by post, telephone and automated means such as mobile text message (SMS), Email and the internet (subject to any preferences expressed by the user).

If the user has requested to receive details of products and services, events and training, the user can contact us at any time to have their details removed from our system. To update information or to otherwise tell us how the user would like to receive information about our products

To update marketing preferences please email contact@e-s-p.com and quote your site name and postcode and tell us what to update (i.e. ‘opt-out Email’, ‘opt-out SMS’ etc) Opting in can also be completed via the same process (ie ‘opt-in post’ ,etc).

Use of Cookies

This website uses cookies to better the user’s experience while visiting the website. As required by legislation, where applicable this website uses a cookie control system, allowing the user to give explicit permission or to deny the use of /saving of cookies on their computer / device.

What are cookies? Cookies are small files saved to the user’s computer hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server, to provide its users with a tailored experience within this website.

Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors or use the cookie control system if available upon their first visit.

Website Visitor Tracking

This website may use tracking software to monitor its visitors to better understand how they use it. The software will save a cookie to the computers hard drive in order to track and monitor engagement and usage of the website, but will not store, save or collect personal information.

Adverts and Sponsored Links

This website may contain sponsored links and adverts. These will typically be served through our advertising partners who may have detailed privacy policies relating directly to the adverts they serve.

Clicking on any such adverts will send the user to the advertiser’s website through a referral program which may use cookies and will track the number of referrals sent from this website. This may include the use of cookies which may in turn be saved on the computers hard drive. Users should therefore note they click on sponsored external links at their own risk and we cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Downloads & Media Files

Any downloadable documents, files or media made available on this website are provided to users at their own risk. While all precautions have been undertaken to ensure only genuine downloads are available users are advised to verify their authenticity using third party anti-virus software or similar applications.

We accept no responsibility for third party downloads and downloads provided by external third-party websites and advise users to verify their authenticity using third party anti-virus software or similar applications.

Contact & Communication With us

Users contacting us through this website do so at their own discretion and provide any such personal details requested at their own risk. Personal information is kept private on our internal office system and stored securely until such a time as it is no longer required or has no use.

External Website Links & Third Parties

Although we only look to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites, similar to www.linkedin.com or www.youtube.com).

Shortened URL’s

URL shortening is a technique used on the web to shorten URL’s (Uniform Resource Locators) to something substantially shorter. This technique is especially used in social media. (For example https://goo.gl/5Uxv4I) Users should take caution before clicking on shortened URL links and verify their authenticity before proceeding.

We cannot guarantee or verify the contents of any externally linked website despite our best efforts. Users should therefore note they click on external links at their own risk and we cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Use of EliteLive

For sites using our online portal for bookings and other functionality, we (ESP) provide the ESP One account. The ESP One account will provide the ability for the user to access available options (at the venue that the user is a member of / trying to make a booking at) in order to complete specific permitted processes as detailed by the venue to ESP. The specific available processes between the venue and ESP are subject to change depending on venue requirements and ESP technological advances.

The unique venue terms and conditions of these processes are supplied by the venue and not ESP and any queries relating to those should be directed to the venue and not ESP.

The terms and conditions of owning and using an ESP One account remain the property of ESP.

The user may be required to verify their identity when required (if the user loses their password or security information for example, and we may then need to ask them for other ‘identifiable’ information to protect data from unauthorised access).

Social Media Policy & Usage

We adopt a Social Media Policy to ensure our business and staff conduct themselves accordingly online. While we may have official profiles on social media platforms, users are advised to verify authenticity of such profiles, before engaging with, or sharing information with such profiles. We will never ask for user passwords or personal details on social media platforms. Users are advised to conduct themselves appropriately when engaging with us on social media.

There may be instances where our website features social sharing buttons, which help share web content directly from web pages to the respective social media platforms. Users use social sharing buttons at their own discretion and accept that doing so may publish content to their social media profile feed or page. Further information about some social media privacy and usage policies are available in the resources section below.

Resources & Further Information

Overview of the GDPR – General Data Protection Regulation

Data Protection Act 1998

Privacy and Electronic Communications Regulations 2003

The Guide to the PECR 2003

Twitter Privacy Policy

Facebook Privacy Policy

Google Privacy Policy

Linkedin Privacy Policy

v.1.0 Last edited April 9th 2018 by ESP Leisure Limited, Europa House, 1 Kimpton Link, Kimpton Road, Sutton, Surrey, SM3 9QP

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