Creating a new One-Off 'Direct Debit' is a three step process...
| • | Deciding on the type of Direct Debit payment to instruct. |
| • | Specifying a Bank / Building Society account to make collections from. |
| • | Specifying that the customer wishes to pay by Direct Debit. |
Creating A Direct Debit Payment Instruction
On the 'Renewals Grid' of the 'Renewals' page select the 'DDO' option to enable the payment to be collected on a single occasion.
You may also decide to use the 'DDY' or 'DDM' collection methods:
| • | 'DDY' - Direct Debit Yearly Collection - makes a Direct Debit collection over a period of instalments as defined by the operator, generally over a twelve month period. The instruction is then required to renew and does not carry over as is the case with a 'DDM' method of collection. Used in particular for Annual Membership Subscriptions - please be aware of the rules governing collection of Direct Debit payments, when issuing additional instructions, see the 'Direct Debit' website for further information. |
| • | 'DDM' - Direct Debit Monthly Collection - creates an on-going payment collection facility, continues making the same collection each month, for an indefinite period of time, until retired. This method is primarily used by Gyms, and Fitness Centres, where there is no 'Renewal' date, the membership simply keeps 'Rolling-Over'. This method of collection will therefore not create a 'Payment Request Letter' as would be created by using 'DDY', Yearly Renewal. |
The Account Collection Details
Specifying the Bank / Building society collection details, these are used in the BACS collection report, and subsequently submitted to the 'Banks Automated Collection System' - it is therefore essential that every detail is absolutely correct in order for the Direct Debit to be successful.
If possible try to complete these details directly from a 'Debit Card' if the customer is present with you, alternatively check that there are six digits for the 'Sort Code' and eight digits for the 'Acc No', as all accounts compatible with the BACS system, will only ever contain this number.
Finally, specifically that the payment, is a Direct Debit - by selecting 'Yes' in the Direct Debit box, to be found at the bottom left hand corner of the screen.
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