Hayley Bennion

      ESP Leisure joined our partner UKFast in attending their Annual UKFast Golf Day, hosted at the wonderful venue, The Grove Hotel in Hertfordshire, to which the course and the service levels were of the highest standards. On what was the hottest day of the year, the ESP/UKFast Team secured victory with a great team score. ESP work closely with UK Fast and host many of our own servers at their data centre in Manchester. They are the largest privately-owned hosting provider in the UK. They have earned…

ESP caught up with our Product Release Manager, Peter Holder to find out some more about him and his role within the company. How long have you worked for ESP? Just over 5 years now, since May 2014. What was your first role working for ESP? Implementation and Training Consultant. You have a background in golf club operations, how did you find this transition moving across to ESP? Did you find this background useful? Exceedingly useful! Prior to working at ESP I worked across multiple departments of a Golf Club…

Do your end of day reports get interrupted by held transactions? Ever had a booking seemingly disappear off the system? Forgotten how to process payment request letters? ESPs' free online tutorials will help you learn more about the system and walk you through how to resolve these issues and many other quick wins. Taking place once a month, these sessions are designed to provide you, our valued customer, with tips and tricks on navigating the Elite system. The sessions deliver ongoing system best practice knowledge which can speed up or…

Want to know how to make greater use of the Elite system but too afraid to ask? This summer, the focus for the How Do I sessions is on key task refreshers. We are pleased to announce the forthcoming tutorial How Do I: Understanding the Booking Pricing Matrix on Tuesday 2nd July, 2019 at 11:00am. Sign Up Here *All training tutorials refer to our V6 Elite solution. If you would like to discuss upgrading, please contact your account manager. **There will be other users of the Elite Software on the…

Let ESP ease the transition process of the new HMRC Making Tax Digital Legislation by providing the Digital Link between your Elite Management Software and your Accounts Software so that you can be confident that this part of your Business complies. Under the new legislation HMRC are insisting that all VAT registered Companies keep full digital records. Manually inputting information onto your accounts system from your Elite Management System will not be acceptable from 2020. "Where records are maintained in more than one system there must be a digital link…

Interested in expanding your teams knowledge of the Elite Software one bite at a time? Book a BiteSize 2.5 Hours Online dedicated session with one of our experienced Training Consultants. Designed and tailored to assist you, our valued customer, in better understanding of Elite software elements and getting the most out of its capabilities. Many businesses can't afford to have staff members out of the business for a whole day at a time to train, so why not try BiteSize! What is it? We recognise how challenging it is to…

Listening to customers is one thing, but acting on the feedback is much more difficult, earlier this year we invited all our customers to take part in our survey to find out more about the service we provide in the eyes of the customer. Please contact your account manager if you need a copy. Customer service is an endless journey and is something that can always be improved, at ESP Leisure we are committed to this journey and are constantly looking at ways to develop and enhance the service we…

  Key Task Refreshers What to know how to use the system but were always afraid to ask? This summer the focus for the How Do I sessions is on key task refreshers ESP Leisure Ltd Europa House,1 Kimpton Link, Kimpton Road Sutton, Surrey SM3 9QP United Kingdom

As part of our ongoing commitment to improve the level of support we offer to our customers, we have now introduced How Do I videos for our v6 software. These can now be found on our YouTube channel. Just click here for our YouTube channel to see the videos currently available. This also includes videos for the v5 software. We will continue extend our library of these with more videos over time.

Tuesday November 20th saw Bahrain Rugby Football Club rub the magic ESP lamp and an Elite Version 6 Software Genie came with a bang, this is the story of ESP's first Arabian adventure. Bahrain Rugby Football Club (BRFC) formed in 1971, and now has over 3,000 members. The Club's legendary hospitality mixed with it's fun for all the family vibe provides a home away from home for a huge expatriate community, with classes and activities for Old and Young. The team is headed by GM Derek McKenzie, a CMM accredited…