Access Control
ESP’s Access Control package will ensure the safety of your premises and customers.  From electronic barriers through to on-screen members’ pictures, our comprehensive security software can operate virtually any door, turnstile or barrier through the use of Card or PIN access.  Eliminate the need for multiple cards by using your membership cards as door entry cards.

The ability to display members pictures on any point of sale or PC, offers your staff a unique tool, better than any signature, which also avoids the embarrassment of having to ask valued customers for identification.

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Driving Range
Working closely with ball dispenser manufacturers, ESP have developed an interactive link to the ball machines, controlling ball dispensing by PIN/Barcode or Range Top-up Card, eliminating the need for tokens or cash at the ball dispenser.

The number of balls dispensed can be controlled dependant upon the time of day and day of the week directly from the Elite application, giving you the opportunity to introduce marketing incentives.  Detailed statistical reporting will enable you to assess utilisation and spending patterns.

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Food & Beverage
From snack kiosks and take-away outlets to bars and fine-dining restaurants, the Elite Food & Beverage System will enable you to provide an efficient service to your customers.

The system includes a live stock system to control your orders, deliveries and stock check processes and reporting.

Automated discount schemes for members can be pre-programmed to provide a flexible environment for members whilst being transparent to visitors

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Golf Management
Our comprehensive Golf Management solution has been designed to meet the diverse requirements of all golfing establishments, from an independent members club to a large multi-location facility, and can form part of an integrated leisure solution.

Multiple tee-off points are easily accommodated as are three-loops-of-nine courses, with the system automatically calculating the cross-over times, eliminating over-booking.

An optional Handicap module, with player score input and live leader boards completes the Elite Golf Membership system

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Internet Booking
Unlike some other systems available, ESP’s online booking solution provides live updates to the booking screen when a booking has been made, allowing you to maximise your revenue by taking reservations from every possible source in 'real time'.

You decide on which days and at which times (if any) to make your facilities available, with full control over the variable availability of Visitor bookings compared to Member bookings.

A suite of reports provide details of the bookings generated to allow analysis of day, time and activity utilisation.
 
Payment can be taken by credit/debit card at the same time the booking is confirmed, via ESP's secure website.  Payments are then credited directly to your nominated bank account.

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Leisure Booking
At the heart of the Elite Leisure Management solution is the sophisticated CRM module. This comprehensive database enables a wealth of information to be gathered enabling you to get to know your clients and their lifestyles and preferences and ensuring that the all important personal touch is offered to clients.

The system will assist you in improving retention levels and will provide operators with a greater understanding of the dynamics of your club.

Smart cards or magnetic stripe can be used as payment cards, creating a cashless environment and can be used to accumulate loyalty points or award discounts. The same card can double as an access card and locker key.

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Membership Administration
The client database retains detailed information that is instantly accessible to staff and manages client profiles, historical transactional and marketing information.  The ability to email individual members and user-defined segments provides an innovative means of staying in touch with clients.

The system accommodates a diversity of membership levels and enables a membership card to be used for a whole range of purposes from an electronic access key to a payment card.

The system includes the ability to collect subscriptions by direct debit and can accommodate joining fees, rolling memberships and automatic renewals.  Multiple direct debit runs can be completed during any given period

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Property Management System
The ESP Property Management module provides a sophisticated tool, which is capable of simultaneously booking accommodation, leisure activities and golf from one convenient screen.

Integration to ESP’s other modules, such as Food & Beverage and Retail allows the same card which opens a bedroom door to be used to charge purchases from any point of sale on the complex directly to the guest room account without any further manual intervention.

The ESP Property Management module integrates to in-room controls, such as telephony, heating and lighting software.  Charges associated with in-room services, e.g. Telephone Charges, are directly posted to the room account.  On check-out, the guest is presented with one clear statement detailing all expenditure over the duration of their stay

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Retailing
Complete with full inventory control, the system allows 'just-in-time' re-ordering as well as identifying high value or rarely sold goods to avoid overstocking.

Purchase orders can be generated automatically and, when the stock is booked in, bar code labels automatically produced.

Goods can be sold by scanning the barcode or by manual entry through ESP's state-of-the-art point of sale unit.
Stock taking may be semi-automated and, with the assistance of a state-of-the art wireless scanner, may be performed in a fraction of the time taken using traditional methods.

A full sales history by item, supplier and product group is automatically maintained enabling informed decision-making on product mix and depth for re-ordering purposes

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Spa
The complexities of spa treatment bookings are easily managed with the Elite Spa Bookings module.

Therapist qualifications are registered and the software will cross-check these prior to allocating a therapist to the treatment or securing the reservation.

The software will determine whether the selected treatment requires a specific treatment room or item of equipment and will check availability before confirming the booking.

Therapists can be allocated their own treatment room to ensure additional control over the booking screen availability.

The option to view diaries by therapist, room, day or week ensures that available time is easily found.  These views can be configured individually for each desktop ensuring that the views appropriate to specific areas are always displayed.