Elite is the most feature rich and widely used integrated management system available.
The Elite Management System comprises of a set of modules which means that Elite runs all aspects of your business.
Elite is capable of supporting standalone golf venues all the way through to the UK’s largest leisure groups, clear demonstration that the scalability of Elite is beyond compare.
Our goal is to give you a clear competitive advantage and we are confident that we have both the knowledge and the experience to provide the most efficient and comprehensive management solutions available today.
The tools within the business intelligence suite are designed to retrieve, analyse and dissect data from every area within your business.
The reports and graphs generated allow you to view historic data, measure current performance and plan areas targeted for future growth giving you the edge over your competition. Our goal is to help you create a better business plan and manage yield.
The Elite Point of Sale module enables returns to be maximised by more effective stocking and tracking essential revenue stream. Complete with full Order Management and Inventory Control, the system allows ‘just-in-time’ re-ordering as well as identifying high value or rarely sold goods to avoid overstocking.
A detailed Transaction Audit tracks inventory movement including a sales history by item, supplier and product group enabling informed decision-making on product mix and depth for re-ordering purposes.
Interaction with Elite’s Customer Relationship Management module and the Booking module is made directly from the Point of Sale providing a single point of service for your members and visitors.
Food & Beverage
From snack kiosks and take-away outlets to bars and fine-dining restaurants, the Elite Food & Beverage System will enable you to provide an efficient service to your customers.
The system includes a live stock system to control your orders, deliveries and stock check processes and reporting.
Automated discount schemes for members can be pre-programmed to provide a flexible environment for members whilst being transparent to visitors.
Elite is the only system that allows Food and Beverage operations to access the Club’s booking system from within the Point Of Sale, providing a higher level of customer service.
Online & Mobile Bookings
The Elite Live online solution provides live updates to the booking screen when a booking has been made, allowing you to maximise your revenue by taking reservations from every possible source in ‘real time’.
You decide on which days and at which times (if any) to make your facilities available, with full control over the variable availability of visitor bookings compared to member bookings. A suite of reports provide details of the bookings generated to allow analysis of day, time and activity utilisation.
Payment can be taken by credit/debit card at the same time the booking is confirmed, via ESP’s secure website. Payments are then credited directly to your nominated bank account.
As the world readies itself for mobile internet use to surpass desktop internet use ESP offers you amazing mobile app based technology to keep your business ahead of the curve.
Open up your business to mobile functionality so your guests and visitors can easily access your services on the go.
Take advantage of the mobile tech revolution.
Driving Range Integration
Working closely with ball dispenser manufacturers such as European Golf Machinery and Range Servant, ESP have developed an interactive link to the driving range ball dispenser.
Control ball dispensing by issuing PIN/Barcode from the electronic point of sale or topping up a contactless card, eliminating the need for tokens or cash at the ball dispenser.
Using Elite Driving Range Integration gives you the tools to manage basket size in every way possible. Changing basket size by time/day or manipulating basket price for range card holders whilst producing dispensing reports in a breeze.
The Ranger Application provides you with all the live tee sheet information you would expect at any clubhouse terminal, but uniquely on a mobile device. Could paperwork on your first tee be a thing of the past?
Communications between clubhouse staff and ranger are optimised, the App provides instant validation of guest’s arrival and payment status, helping you to maximise course revenue. The system even goes as far as providing the ranger with player recognition imaging technology, easily confirming the ID of your members and visitors without the need for intrusive questioning.
Your staff can also access detailed information on bookings and drill down into each individual tee time slot. Conversely ranger validation is instantly updated across the system for all staff members to view.
At the touch of a button this App allows the on course staff to initiate a full download of all the days booking information, conveniently streamed to a mobile device. This improved efficiency not only allows your course ranger to assess and monitor speed of play, but also provides real time information about the players on your course.
The complexities of spa treatment bookings are easily managed with the Elite Spa Bookings module.
The software can determine whether the selected treatment requires a specific therapist, treatment room or item of equipment and will check availability before confirming the booking.
Therapists can also be allocated their own treatment room, ensuring additional control over the booking screen availability.
The option to view diaries by therapist, room, day or week ensures that available time is easily found. These views can be configured individually for each desktop, ensuring that the appropriate view is always displayed.
At the heart of the Elite Leisure Management solution is the sophisticated CRM module. This comprehensive database enables a wealth of information to be gathered enabling you to get to know your clients, their lifestyles and preferences. The system will improve retention levels providing operators with a greater understanding of the dynamics of their club.
Smart card technology can be used for payment, creating a cashless environment and can also be used to accumulate loyalty points or award discounts. The same card can double as an access card and locker key.