The client database retains detailed information that is instantly accessible to staff and manages client profiles, historical transactional and marketing information. The ability to email individual members and user-defined segments provides an innovative means of staying in touch with clients.
The system accommodates a diversity of membership levels and enables a membership card to be used for a whole range of purposes from an electronic access key to a payment card.
The system includes the ability to collect subscriptions by direct debit and can accommodate joining fees, rolling memberships and automatic renewals. Multiple direct debit runs can be completed during any given period.
Marketing campaigns can be targeted to your visitors business or personal address. This functionality allows you to direct the appropriate correspondence to your customers preferred address
Easily identify linked profiles. This feature provides effective administration of family and corporate members.
Documents can be stored against a specific record whether they are created within the system or created externally and imported, eliminating manual filing systems
View historic bookings details and produce statistical analysis providing the function to analyse usage by individuals and groups
Enables segmentation of customers based on required criteria. Marketing campaigns can be tailored easily to a specific, targeted audience.
Holds all amendment data within all customer records. Elite gives a full audit of data changes and provides quick roll back in the event that erroneous data is entered.
Operate multiple memberships within the same record. Elite provides a single record for members with multiple memberships, enhancing data integrity and reducing staff administration.
Flexibility in charging options. Makes it easy for the club to administer complex membership structures and ensures the member always pays the correct amount.
Enhances the subscription payment offering to the member and assists customer retention.
Single record for each member whilst maintaining charges on one single ledger. Reduces administration for junior and family charging and billing.
Produces invoices for subscriptions. Reduces administration overhead and ensures accurate and easy to understand billing for members.
Templates can be configured to automatically produce a subscription renewal reminder. These are not financial documents ensuring you don’t pay VAT until your member pays you.
Elite uses double entry accounting principles which means a balanced journal can be produced to automatically update the accounting system. Elite provides financial integrity and reduced staff administration. Elite also integrates to a wide range of accounting packages including SAGE.
Multiple memberships can be administered from one master record. This reduces administration overhead and provides enhanced customer service
Maintaining Direct Debit management in house. Elite can automatically install the direct debit installment process.
A unique double entry sales ledger with the ability to audit all activity within the ledger. Makes for easy administration of levy and credit account schemes.
Tracks every movement of the sales ledgers. Provides a quick and easy way to enter batches of cheques and payments to reduce mis-postings and errors.
Elite can be configured to produce invoices for subscriptions paid, ensuring accurate and easy to understand invoices for outstanding balances.
Keep track of individual outstanding debt records, providing an effective tool to avoid overdue accounts and bad debt.
Produce on demand statement of account. Elite provides an up-to-the-minute and concise document detailing outstanding transactions. Making it easy to collect outstanding monies and eliminating queries.
Transfer incorrect postings to the correct account. Elite provides a quick and easy way to move transactions between customer accounts.
Easy to use integration. Easily produce personalized documents and mail shots.
Category defined segmentation. Easily produce targeted email campaigns to relevant recipients.
Provides enhanced security and member/visitor recognition. Provides an unobtrusive and convenient way to capture Photo Identification.
Reduces fraudulent use of membership and ensures that charges are posted to the correct user.
Tracks each contact with prospective customers. Accurately records contact with the customer and diarizes future activity so reminders can be issued. Gives the user additional control of the sales process.
Online web forms to populate a single database. Automatically logs all web generated sales enquiries and provides the tools to ensure they are correctly actioned.
Increase membership retention by providing a highly functional online portal to provide your service at the time that suits your customer.